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Privacy Policy

Last Updated: October 2026

1. Your Data, Your Control

Pigeon IQ is committed to protecting the privacy of pigeon fanciers. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

2. Loft Locations and Coordinates

We understand that the exact location of your loft is sensitive information.

  • Private by Default: Your exact GPS coordinates are kept securely in our database and are never displayed publicly on your profile.
  • Race Controllers: If you join a Federation or Club on Pigeon IQ, your Race Controller may use your coordinates solely for the purpose of calculating race distances and corridors.
  • Public Display: On your public profile, we only display your Town, City, or general region (e.g., "Manchester, UK").

3. What We Collect

  • Account Info: Name, email, and authentication data (via Google or Email signup).
  • Loft Data: Bird records, pedigrees, ring numbers, and uploaded photos.
  • Social Data: Posts, comments, and likes on The Wall and Q&A.
  • Territory Data: Your postcode area, regional territory and agent-contact preference. We use this to route regional support and to calculate agent commission.
  • Marketing Contacts: Email addresses used for PigeonIQ product updates where we have a lawful basis to contact the recipient. These contacts are kept separate from registered PigeonIQ customer accounts.

4. How We Use AI

To make data entry easier, we use AI (Google Gemini) to read handwritten pedigrees and result sheets. When you upload a photo for scanning, it is sent securely to our AI provider. The AI is used strictly for extraction, and your images are not used to train public AI models.

5. Sharing Your Data

We do not sell your personal data to third parties. Your data is only shared with:

  • Other users, only to the extent you make it public (e.g., public bird profiles, posts on The Wall).
  • Service providers (like Supabase for database hosting, Resend for email delivery and unsubscribe preferences, Open-Meteo for weather, and Stripe for payments).

5.1 Regional Agents

PigeonIQ has one regional agent for each of its nine UK and Ireland territories. If your loft is in an assigned territory, that agent can see your display name, loft name, town, postcode area, club and subscription plan status. They use this to help members in their area.

Agents cannot see your email address, phone number, full postcode, full address, invoices or card details. They contact you through PigeonIQ messages only. You can opt out of agent contact in your profile. The agent will still see your plan status so they can help with support, but the message action is disabled.

We log every member list, member detail, message and note an agent opens. We keep commission and payout records for six years, and agent access logs for two years.

6.1 Marketing Emails

Marketing emails explain PigeonIQ, share product updates, or invite people to try the service. Every marketing email includes an unsubscribe or preference-management link. We record the source and review status of imported marketing contacts, and we suppress addresses that opt out or are identified as invalid or unsuitable for delivery.

7. Your Rights

Under UK GDPR, you have the right to request a copy of your data, correct inaccuracies, or request complete deletion of your account and loft data. You can exercise these rights by contacting us via the Help page.